Return&Refund Policy

Refund policy
Beitian takes every customer seriously and is committed to solving their problems and making them happy. All of our items undergo strict quality control checks before being sent to our customers.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

ONE year warranty, if you have any Technical Support, just contact us and we will be here with you!

To initiate an exchange or a return, please shoot an e-mail to sally@beitian.com that includes your name, order number and reason for return along with a photo if items arrived damaged or defective.

Return request:
---- In its original packaging and unopened
---- In a saleable condition
---- Item/s must not be washed or used

Exchanges
We will replace items if they are damaged or defective on arrival at our own expense. Please take a photo and send it to sally@beitian.com along with your order number to initiate an exchange.

If you would like to exchange for size or color, please let us know in your email the item you are looking to exchange are available. And if there is difference between price, we will refund for over payment or you pay for the shortage.

Refunds
Once we received your returned item and inspected it, we will send you an email confirmation to notify you that your refund has been issued. If your request has been approved, then your refund will be processed and will automatically be applied to your original method of payment, which usually take 7-15 working days.

Shipping costs are non-refundable.

If you applied a promo code at the time of your purchase, we will only refund you for the total amount paid after the discount was applied.

Please note that used or washed items are not eligible for refund, unless the items have arrived to you in damaged or defective condition.

Please Note
You will be responsible to pay for shipping costs when returning exchanged items or when returning items unless they are deemed damaged or defective upon arrival to you.

You should always use a trackable shipping service and purchasing shipping insurance. Please make sure to note and retain your tracking number in any case where your package does not arrive to our address, we will need to verify that it was sent and a tracking number will be required to do so. We do not guarantee that we will receive and refund your returned item if you are unable to provide us with a tracking number for the honest sake of verification of the exchange or return.

Shipping Address for Exchanges & Returns
To return your unused and unwashed items, please contact us and we will give you the return address.